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uk.lasergroup.ltd

Privacy Policy

Last Updated: August 14 2024
At UK Laser Group Ltd ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products and services.

1. Information We Collect
We may collect and process the following types of personal information:

  • Personal Details: Name, address, email address, phone number, and other contact details.

  • Payment Information: Billing address, credit/debit card details, and other payment information.

  • Order Information: Details about the products and services you purchase, including order history.

  • Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.

  • Marketing Preferences: Information about your preferences for receiving marketing communications from us.
     

2. How We Use Your Information
We use your personal information for the following purposes:

  • To Process Orders: To manage and fulfill your orders, process payments, and arrange delivery.

  • To Provide Customer Support: To respond to your inquiries, provide product support, and manage returns or refunds.

  • To Improve Our Services: To understand how you use our website and products, and to improve and personalize your experience.

  • To Send Marketing Communications: To send you promotional materials and updates about our products and services, if you have opted in to receive such communications.

  • To Comply with Legal Obligations: To comply with our legal and regulatory obligations, including those related to taxation and anti-fraud.
     

3. Legal Basis for Processing
We process your personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to you when you purchase our products or services.

  • Legitimate Interests: To pursue our legitimate interests, such as improving our products and services, marketing our business, and protecting our legal rights.

  • Consent: When you have provided your consent, such as opting in to receive marketing communications.

  • Legal Obligations: To comply with our legal obligations, such as tax reporting or fraud prevention.
     

4. How We Share Your Information
We may share your personal information with the following parties:

  • Service Providers: Third-party service providers who assist us in operating our business, such as payment processors, delivery companies, and IT support.

  • Business Partners: Trusted partners who offer products or services that complement our own, provided you have given your consent.

  • Legal Authorities: When required by law, we may disclose your information to law enforcement agencies, regulators, or other legal authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
     

5. International Data Transfers
If we transfer your personal information outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as the use of Standard Contractual Clauses or other legally recognized transfer mechanisms.

6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights
You have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to request the correction of any inaccurate or incomplete information.

  • Erasure: You have the right to request the deletion of your personal information in certain circumstances.

  • Objection: You have the right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

  • Restriction: You have the right to request the restriction of processing your personal information in certain situations.

  • Data Portability: You have the right to request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the contact details provided below.

8. Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

9. Cookies and Similar Technologies
We use cookies and similar technologies to collect and store certain information when you visit our website. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and, where appropriate, we will notify you of any significant changes.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

UK Laser Group Ltd
21B-21C Lichfield Street, Tamworth, Staffordshire, B79 7QD - UK
sales@uklasergroupltd.co.uk
Tel: 01827 951 051 / 07379 621 635

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