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uk.lasergroup.ltd

Refund Policy

Last Updated: August 14 2024
At UK Laser Group Ltd, we are committed to providing our customers with high-quality laser equipment and accessories. We understand that there may be times when you need to return a product, and we aim to make the process as smooth as possible. This Refund Policy outlines the terms and conditions under which refunds will be issued.

1. Eligibility for Refunds
You may be eligible for a refund if:

  • The product is returned within 30 days of the delivery date.

  • The product is unused, in its original packaging, and in the same condition as when you received it.

  • You provide proof of purchase (such as a receipt or order number).

Please note that some items are exempt from being returned, such as consumable goods (e.g., laser consumables, gels, and protective eyewear) and customized or bespoke items.

2. Non-Refundable Items
Certain items are non-refundable, including:

  • Consumable goods (e.g., gels, creams, protective eyewear).

  • Customized or bespoke equipment.

  • Items that have been used, damaged, or are not in their original condition and packaging.

  • Items returned more than 30 days after delivery.
     

3. How to Request a Refund
To request a refund, please follow these steps:

  1. Contact Us: Notify us of your return by contacting our customer service team at sales@uklasergroupltd.co.uk within 30 days of receiving your order. Please provide your order number and a brief explanation of why you wish to return the product.

  2. Return Authorisation: Once your return request is approved, we will provide you with a Return Authorisation Number (RAN) and instructions on how to return the product. Please do not send the product back without a RAN.

  3. Return the Product: Pack the product securely in its original packaging and include any accessories, manuals, or documentation that came with the product. Ensure that the Return Authorisation Number (RAN) is clearly marked on the package. You are responsible for the cost of return shipping unless the item is being returned due to a fault on our part.

  4. Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If the product is in its original condition, we will process your refund.
     

4. Refund Processing

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds are typically processed within 7-10 business days of receiving the returned product. Please note that it may take additional time for the refund to appear on your account, depending on your bank or card issuer.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
     

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [Your Email Address] for further instructions.

6. Damaged or Faulty Products
If you receive a damaged or faulty product, please notify us immediately. We will arrange for a replacement or refund and cover the return shipping costs. You may be required to provide photographs of the damage or fault for verification.

7. Contact Us
If you have any questions about our Refund Policy, please contact us at:

UK Laser Group Ltd
21B-21C Lichfield Street, Tamworth, Staffordshire, B79 7QD - UK
sales@uklasergroupltd.co.uk
Tel: 01827 951 051 / 07379 621 635

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