Terms & Conditions

Last Updated: August 14 2024
Welcome to the UK Laser Group Ltd website. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Introduction
UK Laser Group Ltd provides high-quality laser equipment and accessories for the medical profession. These Terms and Conditions apply to all users of our website and customers purchasing products from us.

2. Orders and Payments

Order Acceptance: All orders placed through our website are subject to acceptance by UK Laser Group Ltd. We reserve the right to refuse any order at our discretion.
Pricing: All prices displayed on our website are in GBP and are inclusive of VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Payment: Payment must be made in full at the time of placing your order. We accept payment via most forms of Credit Card & Paypal.

3. Shipping and Delivery

Shipping Policy: Please refer to our Shipping Policy for detailed information on how we handle the shipment of your order, including processing times, shipping methods, and delivery locations.
Delivery Issues: UK Laser Group Ltd is not responsible for any delays, lost shipments, or damages that occur during transit. Please contact us immediately if there is an issue with your delivery.

4. Warranty and Returns
UK Laser Group Ltd thoroughly checks and tests all devices before they are shipped; however, similar to all electronic products, problems can still occur during shipping and handling. It is your responsibility to check for any cosmetic damages before accepting your product from the courier. Please do not accept if there are any damages as we cannot be held responsible for this. Please note, we are also not responsible for any damage that may occur during the transit of your device, especially if the device is being used mobile or being taken to different clinics.

Reporting Issues: If there is a problem with your item, you must notify us immediately within 3 days of receiving your product, after which the warranty terms are applied where warranty support can only be provided by UK Laser Group Ltd. When a product is returned to us, the warranty is subject to up to a 7-day inspection before advice can be given. We must also receive pictures and/or videos of any problem before advice can be given. Most of the time, potential issues can be resolved without the device having to be returned to us, so it is essential you communicate any problems to us.
Warranty Coverage: The warranty covers parts and labor but not the postage, unless you purchase postage cover insurance for a small fee. When you purchase a device from us, we will provide you with a professional freight case and padding. This must be used to ensure your machine is protected during transit. If machines are returned without the professional freight case and padding, the warranty will be void. The warranty is provided directly by the manufacturer, where agents, distributors, or affiliates are able to assist during the warranty period. You may ask for a customized warranty cover that can be tailored to your needs, but our standard warranty cover is very efficient, fair, and cost-effective.
Warranty Period: All devices sold on this website come with a minimum 12-month warranty. The warranty for the handpiece associated with each device varies and can be found under the description of each device. Consumable and external parts such as adapters, power cables, glasses, or filters are not covered under warranty due to factors such as electric current, fragile glass, usage, and the nature of the items. These items can only be replaced within 3 days of delivery.
Limitations of Warranty: The warranty will be void if the device or any associated items such as handles have been found to be tampered with during or after the warranty period. The warranty policy does not cover accidental damage, wear and tear to the machine, handles, or filters. The warranty will be void if the product is misused, improperly maintained (including not servicing the machine), or stored incorrectly as advised by the manufacturer. We will refuse to service/repair the machine and consumables if they have been tampered with by an unauthorized person.
Service and Repairs: UK Laser Group Ltd can service or repair the device. However, if the warranty is void due to the reasons mentioned above, the cost of repairs will be the responsibility of the customer.

5. Limitation of Liability
In the unlikely event that a problem does occur, we will endeavor to solve this problem as quickly as possible. We understand that it is frustrating when there is a problem with your machine or products. UK Laser Group Ltd is not liable for any loss of earnings, loss of business, negligence, accidents, product malfunctioning, or any harm caused to the user or customers when there is a problem with your product or usage and advice. This applies during and after the warranty period.

6. Product Use and Safety

Proper Use: Our products are intended for use by trained professionals. It is your responsibility to ensure that the products are used in accordance with the manufacturer's guidelines and that appropriate safety measures are taken.
Training and Support: We offer training and support for the use of our products. However, UK Laser Group Ltd is not responsible for any misuse of the products or failure to follow safety guidelines.

7. Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is the intellectual property of UK Laser Group Ltd or our licensors. You may not reproduce, distribute, or otherwise use any of this content without our express written permission.

8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website and services after any changes indicates your acceptance of the new terms.

10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:

UK Laser Group Ltd
21B-21C Lichfield Street, Tamworth, Staffordshire, B79 7QD - UK
sales@uklasergroupltd.co.uk
Tel: 01827 951 051 / 07379 621 635

Terms & Conditions

Order Acceptance: All orders placed through our website are subject to acceptance by UK Laser Group Ltd. We reserve the right to refuse any order at our discretion.

Pricing: All prices displayed on our website are in GBP and are inclusive of VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payment: Payment must be made in full at the time of placing your order. We accept payment via most forms of Credit Card & Paypal.

3. Shipping and Delivery

Shipping Policy: Please refer to our Shipping Policy for detailed information on how we handle the shipment of your order, including processing times, shipping methods, and delivery locations.

Delivery Issues: UK Laser Group Ltd is not responsible for any delays, lost shipments, or damages that occur during transit. Please contact us immediately if there is an issue with your delivery.

Service and Repairs: UK Laser Group Ltd can service or repair the device. However, if the warranty is void due to the reasons mentioned above, the cost of repairs will be the responsibility of the customer.

Proper Use: Our products are intended for use by trained professionals. It is your responsibility to ensure that the products are used in accordance with the manufacturer's guidelines and that appropriate safety measures are taken.

Training and Support: We offer training and support for the use of our products. However, UK Laser Group Ltd is not responsible for any misuse of the products or failure to follow safety guidelines.